Frequently asked questions
Find answers to common questions about our products, services, and quality.
RETURNS AND EXCHANGES
Can I return a lingerie item?
For hygiene reasons, certain intimate items may not be eligible for return after the packaging has been opened or the item has been worn.
I received a damaged item. What should I do?
If you receive a damaged or incorrect product, please contact us as soon as possible so we can review and resolve the issue.
How long does a refund take?
Once your return is approved, the refund will be processed through the payment method used for your purchase. Timing may vary depending on your financial institution.
ABOUT ORDERS
How can I track my order?
Once your order ships, you will receive a tracking number that lets you follow your delivery in real time.
How long does delivery take?
Delivery times vary depending on the destination and the carrier selected. After shipment, you can follow all updates through tracking.
Can I change or cancel my order?
If your order has not yet been processed for shipment, you may be able to request changes or cancellation. After shipment, our return policy applies.
ABOUT PRODUCTS
Do the products match the photos shown?
Yes. We aim to represent products as accurately as possible. However, slight color differences may occur due to screen settings.
How should I care for my pieces?
To preserve the quality and durability of your lingerie, we recommend following the care instructions on each product label.
ABOUT BRAT
Do I need to create an account to shop?
Not necessarily. Depending on the options available at checkout, you may be able to complete your order as a guest.
Can I buy an item as a gift?
Yes. Our products make a great gift. We only recommend confirming the correct size before purchasing.
How will I know my order was confirmed?
After completing your purchase, you will receive an order confirmation and, later, a notification when your order ships.
