European Union Consumer Rights

Consumers residing in the European Union (EU) benefit from a range of legal rights designed to ensure a safe, transparent, and fair online shopping experience.

This page provides an overview of the key rights that apply to purchases made through our website.

Right to Information

Before completing a purchase, consumers have the right to receive clear and understandable information regarding:

  • The essential characteristics of the products;

  • Applicable prices;

  • Shipping costs;

  • Available payment methods;

  • Delivery conditions;

  • Return and refund policies;

  • The terms and conditions applicable to the purchase.

Right of Withdrawal

Unless an exception applies under applicable law, consumers have the right to cancel a distance purchase within 14 days of receiving the goods without providing any reason.

To exercise this right, customers should follow the procedure outlined in our Refund & Returns Policy.

Exceptions to the Right of Withdrawal

For hygiene and health protection reasons, certain products may not be eligible for return if they have been opened, worn, used, or show signs of use after delivery.

Specific conditions are detailed in our Refund & Returns Policy.

Right to a Refund

Where a return is approved in accordance with applicable law and our store policies, consumers are entitled to a refund of all eligible amounts paid for the order.

Refunds will be issued using the original payment method unless otherwise agreed between the parties.

Right to Delivery

Consumers have the right to receive the purchased goods within the delivery timeframe indicated during the checkout process, except where delays result from exceptional circumstances or factors beyond our reasonable control.

Right to Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Consumers have, among others, the following rights:

  • Right of access to their personal data;

  • Right to rectification;

  • Right to erasure ("right to be forgotten");

  • Right to restrict processing;

  • Right to data portability;

  • Right to object to processing;

  • Right to withdraw consent where processing is based on consent.

For more information, please refer to our Privacy Policy.

Right to Secure Payments

Consumers have the right to use secure payment methods protected by appropriate security measures designed to prevent fraud and unauthorized access.

Right to Dispute Resolution

If a dispute arises in connection with a purchase, consumers may use the Alternative Dispute Resolution (ADR) mechanisms available within the European Union, without prejudice to their right to seek resolution through the competent courts or public authorities.

Protection Against Unfair Commercial Practices

European Union consumer protection laws safeguard consumers against:

  • Misleading information;

  • False or deceptive advertising;

  • Omission of essential information;

  • Aggressive commercial practices;

  • Unfair contractual terms.

Updates

The rights described on this page complement the protections provided under applicable European Union legislation. In the event of any conflict between this page and applicable law, the rights granted by law shall always prevail.