Refund & Returns Policy

Customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.

Return Eligibility

Items may be returned within 14 days of receiving your order, provided that they meet the following conditions:

  • They have not been worn or used;

  • They show no signs of wear, damage, or washing;

  • They are returned in their original condition;

  • Original tags are attached, where applicable;

  • They are returned in their original packaging or equivalent packaging that adequately protects the item during transit.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene and health protection reasons, we cannot accept returns of:

  • Worn intimate lingerie;

  • Items showing signs of use;

  • Washed or altered products;

  • Personalized or made-to-order items;

  • Gift cards or store vouchers.

If there is evidence that an item has been used, the return request may be declined.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of receiving your order.

We may request photographs or other supporting evidence to assess the issue.

Once verified, we will provide an appropriate solution, which may include a replacement, store credit, or a refund.

Return Process

To initiate a return, please contact our customer support team and follow the instructions provided.

Once your return request has been approved, you will receive detailed instructions for returning the item.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless otherwise required by law or in cases where the return results from our error, return shipping costs are the responsibility of the customer.

If the return is due to a defective, damaged, or incorrect item, reasonable return shipping costs may be covered by us.

Inspection of Returned Items

All returned items will be inspected upon receipt.

Approval of the return is subject to verification that the item complies with the conditions outlined in this policy.

Refunds

Once your return has been approved, your refund will be processed using the original payment method used for the purchase.

Processing times may vary depending on your financial institution, payment provider, and other external factors.

Original shipping charges may not be refundable unless required by applicable law.

Exchanges

At this time, direct exchanges may not be available for all products.

Where applicable, customers may place a new order after the return process has been completed.

Undeliverable Orders

If an order is returned due to incorrect shipping information provided by the customer, repeated failed delivery attempts, or failure to collect the parcel within the carrier's specified timeframe, additional shipping fees may apply for reshipment.

Right of Withdrawal

Customers residing in the European Union are entitled to the rights provided under applicable EU distance selling legislation, including the right of withdrawal, subject to any legally applicable exceptions.

Partial Refunds

In certain circumstances, only a partial refund may be granted, including but not limited to cases where:

  • The item shows signs of use;

  • Components or accessories are missing;

  • The item is returned in a condition different from that in which it was originally shipped.

Changes to This Policy

We reserve the right to update this Refund & Returns Policy at any time.

The most recent version will always be available on this page and will become effective immediately upon publication.