Frequently asked questions
Find answers to common questions about our products, services, and quality.
RETURNS AND EXCHANGES
Can I return a lingerie item?
For hygiene reasons, certain intimate items may not be eligible for return after the packaging has been opened or the item has been worn.
I received a damaged item. What should I do?
If you receive a damaged or incorrect product, please contact us as soon as possible so we can review and resolve the issue.
Quanto tempo ci vuole per un rimborso?
Once your return is approved, the refund will be processed through the payment method used for your purchase. Timing may vary depending on your financial institution.
ABOUT ORDERS
How can I track my order?
Una volta spedito l'ordine, riceverai un numero di tracciamento che ti permetterà di seguire la consegna in tempo reale.
Quanto tempo richiede la consegna?
Delivery times vary depending on the destination and the selected carrier. After shipment, you can follow all updates through tracking.
Can I change or cancel my order?
If your order has not yet been processed for shipment, you may be able to request changes or cancellation. After shipment, our return policy applies.
ABOUT PRODUCTS
Do the products match the photos shown?
Sì. Ci proponiamo di rappresentare i prodotti nel modo più accurato possibile. Tuttavia, lievi differenze di colore possono verificarsi a causa delle impostazioni dello schermo.
How should I care for my pieces?
To preserve the quality and durability of your lingerie, we recommend following the care instructions on each product label.
ABOUT BRAT
Do I need to create an account to shop?
Not necessarily. Depending on the options available at checkout, you may be able to complete your order as a guest.
Can I buy an item as a gift?
Yes. Our products make a great gift. We only recommend confirming the correct size before purchasing.
How will I know my order was confirmed?
After completing your purchase, you will receive an order confirmation and, later, a notification when your order ships.
